What are your charges for postage & packing?
If your order totals 6 items or more, p&p is free to anywhere in the world.
For one to to five items, p&p is charged at £1.50 per order for delivery to the UK and Republic of Ireland and £3.00 per order for delivery to anywhere else.
How long will it take for my order to arrive?
I post out my Diaries about once a week – more often than that in November & December obviously. So Diaries will take about a week to arrive; if there’s likely to be any delay, I’ll let you know.
T-shirts, mugs and bags are posted out by the companies that produce them and they promise to dispatch orders within seven working days. (If you’re ordering several items at once, they may arrive seperately.)
If you want an item to arrive by a particular date – for a birthday etc – please order early and tell me when it needs to arrive by; there’s a space on the checkout form for delivery notes, or you can use the contact form on this site.
What payment methods do you accept?
I accept credit/debit cards (online only, I can’t take payments over the phone) and Paypal. My Paypal address is paypal.me/ElfinDiaries
If you don’t do online shopping, email me and I’ll tell you where to send your cheque or Postal Order: I’ll even accept cash sent through the post.
What is your refund policy?
If you’re not happy with anything you buy from here, just send it back and I will immediately refund your money and postage. No questions, no quibbles – though I’d appreciate knowing why you didn’t like the item.
I prefer to shop ethically – can you assure me that your products are made to ethical standards?
I like to shop ethically as well – i want to buy things that are produced locally by fairly-paid workers, using processes that don’t pollute. All of my products are made by UK firms paying their workers at least the minumum wage; at the time being I can’t guarantee more than that, although I’m still looking. At least some of my T-shirts are made by a firm that uses non-toxic processes and ink and which recyles all its waste.