What are your charges for postage & packing?
If your order totals 10 items or more, p&p is free to anywhere in the world.
For one to to five items, p&p is charged at £1.50 per order for delivery to the UK and Republic of Ireland and £3.00 per order for delivery to anywhere else.
How long will it take for my order to arrive?
I post out my Diaries about once a week – more often than that in November & December obviously. So Diaries will take about a week to arrive; if there’s likely to be any delay, I’ll let you know.
T-shirts, mugs and bags are posted out by the companies that produce them and they promise to dispatch orders within seven working days. (If you’re ordering several items at once, they may arrive seperately.)
If you want an item to arrive by a particular date – for a birthday etc – please order early and tell me when it needs to arrive by; there’s a space on the checkout form for delivery notes, or you can use the contact form on this site.
What payment methods do you accept?
I accept credit/debit cards (online only, I can’t take payments over the phone) and Paypal. My Paypal address is paypal.me/ElfinDiaries. If you don’t do online shopping, email me and I’ll tell you where to send your cheque or Postal Order: I’ll even accept cash sent through the post.
What is your refund/return policy?
If you’re not happy with a diary/book that you bought from here, just send it back and I will immediately refund your money and postage. No questions, no quibbles – though I’d appreciate knowing why you don’t want it. Please do not return t-shirts, mugs or bags to the company that sends them out unless the item is faulty; if it was bought in error, or the wrong size, they’ll post it back to me and charge me for the postage. Instead, send it directly to me – I can always resell it – and I’ll arrange a refund or replacement.
I prefer to shop ethically – can you assure me that your products are made to ethical standards?
I like to shop ethically as well – i want to buy things that are produced locally by fairly-paid workers, using processes that don’t pollute. All of my bags, mugs and t-shirts are from a UK firm that pays their workers above the living wage, uses non-toxic processes and ink, recyles all its waste and uses non-plastic packaging. Additionally, their T-shirts are made from 100% organic cotton.