FAQs

What are your charges for postage & packing?
If your order totals 10 items or more, p&p is free to anywhere in the world.
For one to to five items, p&p is charged at £1.50 per order for delivery to the UK and Republic of Ireland and £3.00 per order for delivery to anywhere else.

Do you offer bulk discounts?
Yes. Order 5 or more of anything in the shop and you will get 10% off the price!

Important information for overseas buyers
Overseas orders (i.e. outside of the UK) may be subject to additional import tax or other duties. We do not bear responsibility for such taxes, which must be paid by the recipient. In general, a single copy of the Elfin Diary is highly unlikely to be subject to such taxes; however, if you wish to order multiple copies, please consult your local authorities for guidance.

What payment methods do you accept?
I accept Paypal, credit/debit cards (online only, I can’t take payments over the phone) and payment by bank transfer. If you don’t do online payments, email me and I’ll tell you where to send your cheque or Postal Order: I’ll even accept cash sent through the post (though I don’t recommend it!).

What is your refund/return policy?
If you’re not happy with a diary/book that you bought from here, just send it back and I will immediately refund your money and postage. No questions, no quibbles  – though I’d appreciate knowing why you don’t want it. Please do not return t-shirts, mugs or bags to the company that sends them out unless the item is faulty; if it was bought in error, or the wrong size, they’ll post it back to me and charge me for the postage. Instead, send it directly to me – I can always resell it – and I’ll arrange a refund or replacement.

I prefer to shop ethically – can you assure me that your products are made to ethical standards?
I like to shop ethically as well – i want to buy things that are produced locally by fairly-paid workers, using processes that don’t pollute. All of my bags, mugs and t-shirts are from a UK firm that pays their workers above the living wage, uses non-toxic processes and ink, recyles all its waste and uses non-plastic packaging. Additionally, their T-shirts are made from 100% organic cotton.